Request management and workflow system

In numbers

• 15apps
• 13permissions
• 15+form field types
• 7ways to pick an assignee
• 359automated backend tests
• 34browser test scenarios

The journey of a request

A simplified view; every request type has its own path. Tap a step to light up the apps involved on the map.

1. 1SubmitAn employee picks a request type and fills in its own form.requesttypes · dynamicforms · requests · accounts
2. 2Route and assigneeThe workflow engine finds the next step and its assignee from the org structure.workflow · orgstructure · permissions
3. 3Approve, vote, referAssignees approve or reject, vote, send back or refer.workflow · correspondence
4. 4DeadlinesEach step's deadline counts working hours and Persian holidays.orgstructure · workflow · notifications
5. 5NotifyEvery change reaches the right person on time.notifications
6. 6Close and recordThe request closes, its PDF record is generated and a closing survey goes out.requests · surveys
7. 7Report and auditEverything stays in the dashboard, the reports and the activity log.reporting · auditlog

Always on: tenancysystemapi

Map of the 15 apps

14 domain apps and one API layer. Tap an app to see the steps it takes part in.

What was built

• Workflow engine

  steps, conditional paths, parallel approval (all or any one), voting, return and referral, with seven ways to pick an assignee and automatic assignment to the least-loaded person or by rotation.

• No-code tools

  a drag-and-drop form builder with 15+ field types (Persian date, signature, table, formula, conditional display) and a workflow designer with a live diagram.

• Multi-company

  several companies on one installation, with full data isolation and a separate visual identity for each.

• Sign-in and access

  Sign-in with Active Directory (LDAP) and role-based access control with 13 permissions, custom roles and per-person exceptions.

• Deadlines

  calculated from the work week and Persian holidays, with reminders and overdue alerts.

• Notifications

  in-app, email, Web Push and SMS.

• Reports

  Excel export and Persian PDF with the company letterhead.

• Interface

  fully Persian and right-to-left, mobile-friendly, installable as a PWA.

• Security

  a strict CSP, private files behind signed links, login rate limiting, and sessions revoked on password change.

• Quality

  359 automated backend tests, and 34 browser test scenarios with 1,000+ checks on desktop and mobile.

• Deployment

  installs on a server with Docker Compose or directly with systemd, nightly backups with a tested restore, and a complete install and maintenance guide handed to the client.

Stack

The company's name, screenshots and real data are not shown, out of respect for the client's privacy.